Edoras wrote:
I don't think that a lack of staff positions is anything but a secondary factor to SK's player-count drop. I think the biggest contributing factors from the staff's standpoint were/are twofold.
A) A set of game balance changes put PK in the gutter by removing all ways that reliably secured kills, giving even more reward to those who would turtle until they outnumbered their enemies on the who list. I saw this reflected in the fact that in my brief returns to the game, the overwhelming number of the 'veterans' would only fight with superior numbers, and virtually every inexperienced player I encountered followed suit. Those same inexperienced players would also express genuine OOC frustration about how their opponents were too cowardly to go on the offensive while outnumbered. It was like living in the twilight zone.
B) A lack of transparency and reasonable justification behind multiple punishments, some of which were direct bans and others which caused the players to leave permanently as a result of the punishments. This caused a ripple effect where other players would also leave who knew them well. In many of these cases, the punishments did not seem consistent with prior punishments and/or seemed to involve Thuban inferring the motive of the player without providing proof of it. Here's the four biggest examples that stand to me in my best recollection.
1. Erog/Gann's punishments for supposedly mentoring the same re-rolled character an extremely large number of times. Not only was it unclear as to whether this would have even benefited them, as Erog and Gann were extremely prolific and would have been very likely to earn mentor points regardless of whether the charges were true, but according to Gann and Erog, Erog only trained the offending re-rolled character once total. The punishments in these cases caused both of these players to lose hero status, 2 attribute points, and revocation of mentor privileges. This permanently crippled those very established characters. These players quit and never returned, as did at least one prolific character who played with them.
2. The 'take' command abuse. No one argued that the player in question hadn't committed multiple violations. Despite that, however, the vast majority of the playerbase did not feel that using 'take' to determine whether a zombie was carrying a specific item should have been viewed as abuse. This was a circumstance where Thuban explicitly invoked 'past bad behavior' as justification for whether or not the accused was guilty. I hope that the cause for concern here is self-evident.
3. At one point a deep-elf Harlequin (Suvilivus) was instantly helled for camping in the Taslamaran inn and petrifying a griffon peacekeeper without any interaction before-hand. After this happened, the rules about 'what's allowable PK' were yet again changed to reflect that tribunal members were fair game at all times. This did not have any effect on the deep-elf harlequin's punishment, as he was still required to apologize for playing a deep-elf that killed a griffon peacekeeper without RP first.
4. A player was hit with a multiplaying violation for logging onto a dead character before logging onto their main, the justification being not that scanning the who list was wrong, but that scanning the who list with a dead character (and thus granting access to spirit sight) was wrong.
A): We actually spoke as staff at length about this the last time you brought it up, I'm not in a position right now to be able to pull my records to tell you exactly what the sentiments were, but you're describing something that I personally believe has become progressively worse over more than a decade. What a lot of people refer to as the "Golden Age" involved almost every class having access to one-hit kill abilities, combat that would often end in death in under a single bash lag, and some charms and controls that could basically wipe an unprepared group by their lonesome. While a whole lot of people had a lot of fun back then, I can't say I'm unhappy with ALL of those changes, but I can absolute agree it has become harder to secure kills over time even if there was still lots of group v solo PK even back then.
B): I appreciate you not using names for some of these, as I feel slightly more comfortable speaking about them, but I am going to refer to some you mentioned, and some you didn't so as to allow at least some plausible deniability for the players involved.
The reason for a punishment related to spirit sight was the main character had no ability to gain access to spirit sight ever. That means using another character to approximate those effects was much more of a problem than it might be otherwise, but no ban was levied for this incident. Personally? I probably would have went with a warning for that level of infraction, and the esoteric nature of the violation, but a minor curse isn't exactly beyond comprehension.
A player was allowed to play after an initial PvP infraction that they apologized for, but they were later banned for racist behavior, and a refusal to respond to staff appropriately when I attempted to give the person a chance to explain things to me.
A player was banned for continuous abuse of both staff members and other players.
A player was banned for other reasons than mentioned related to player behavior, but was later unbanned after resolving those issues and continues to play today.
Mentor abuse is serious, and while some things don't receive a ton of active scrutiny unless a problem arises, mentor usage is not one of them. The only individual with access to server logs is the same one who runs the game, Dulrik, and if you don't trust him to do the right thing when verifying issues with mentoring then I can't do a whole lot for you. However, the mentor abuse in the situation you mentioned extended beyond what you described, and I'll leave it at that.
I'm not Thuban, nor am I any of the people who were banned, but I can tell you that both recently, and in the past, mistakes have been made by both staff and players at different times. Some of those incidents have been apologized for directly with the people involved, but I think it's important to recognize that justification of mistakes can only help illuminate the underlying problems to be addressed, it can't actually fix the mistake itself. Staff and players, the entire playerbase, is all some form of human and we are all going to continue to make mistakes as is our nature, but handling things rationally and with empathy on all sides can definitely make things end in a more positive manner for everyone involved.
To provide a really minor example, there has been a long-term shortcut to access a higher-level leveling area within a major Imperial zone. Personally, I think whoever built this specific short cut did so in a way that could have easily led to accusations of multi-playing, bug abuse, and hurt feelings all around. My mistake was not being aware of the issue as KD of the Empire, and I did my best to improve that by legitimizing the shortcut for now so that most anyone in the game can find said shortcut via simple IC methods. If the shortcut being within a Imperial zone proves to be too unbalancing, I'll either remove it altogether or move it to a more generic location. If that's the case, that's obviously another mistake on my part of miscalculating the impact, but for now I've done what I've thought was best for the health of the game.
As long as we're all operating from the mindset of doing what we can to improve and maintain the health of the game, I think these kinds of discussions are highly productive and positive. Part of that though really is understanding that even if you or I don't like a specific decision, that it was still a decision made from that mindset. No person, staff or player, within the playerbase is some kind of supernatural devil, we are all just flawed people looking to have or facilitate having a good time. That doesn't mean their actions are going to be allowed, or that a person is going to be welcome to play here if they are currently banned, but what it does mean is that people who aren't operating within that mindset are probably going to run into more problems than those that do.
I apologize this doesn't address all your concerns, and I know that Rome wasn't built in a day, but I do hope this helps in some way clear the air. I won't be discussing any specific bans further in this thread, but I'd be happy to speak more generally if that's useful to anyone.